Returns & Exchanges
At Conti's Bakeshop & Restaurant, we strive for perfection in every bite, but if your order arrives damaged or incorrect, we are committed to making it right through a prompt replacement or refund process. Due to the perishable nature of our food products, all claims must be initiated within 24 hours of receipt to ensure food safety and quality standards.
Report the Issue
Contact our customer service hotline or visit the branch where the purchase was made within 24 hours of delivery or pickup to report any discrepancies.
Provide Documentation
Present your official receipt along with clear photographs of the product, packaging, and the specific defect or error for our quality control team to review.
Product Evaluation
Our team will assess the concern to verify if it meets our criteria for a return, such as receiving the wrong item, spoiled ingredients, or significant transit damage.
Resolution
Once approved, we will facilitate an immediate exchange for the correct item or process a refund through the original payment method used during checkout.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing